Players cannot join your The Isle server

If players find the server but cannot get in, check these in order: the game build, the password, the whitelist, bans and free slots. The Can't connect? part of the Play with friends card on Overview lists the most common ones.

1. The same game build

Everyone needs the same Evrima build as the server. After a game update, restart the server so it installs the newest build. See How to update your The Isle server.

2. The password

The password must match exactly, capitals included. Check the Password row of the Play with friends card. Change it on Settings, Game Settings: How to change your The Isle server name and password.

3. The whitelist

If Only whitelisted players can join is on, everyone else is refused. Open Who can play on the Active players card and add the player's SteamID64 on the Whitelist tab. See How to turn on the whitelist on your The Isle server.

4. Bans

A banned player cannot join until the ban ends. Check the Bans tab of Who can play: How to lift a ban on your The Isle server.

5. A full server

The Active players card shows how many are on out of your slots. When it is full, players wait in the queue if Join queue is on. See How to change player slots on your The Isle server.

6. The server is still starting

Wait until the badge says Online and a few more minutes for the list.

Still cannot join?

On the Play with friends card, open Can't connect? and click Ask support. Say what the player typed and what they see on screen.