1. Introduction
Welcome to PlayNHost! By purchasing or using any of our services, you agree to these Terms of Service (“Terms”). These Terms are here to ensure our services remain fast, secure, and fair for everyone.
In these Terms:
- “We”, “Us”, and “Our” refer to PLAYNHOST.
- “You” and “Your” refer to the customer or account holder.
- “Service” or “Services” refers to any hosting, game server, or related product offered by PLAYNHOST.
We may update these Terms at any time. Any changes will take effect immediately upon posting to our website. It’s your responsibility to review them regularly. Continued use of our services after changes are posted means you accept the new Terms.
2. General Rules
- Use common sense: if you think something could cause trouble, it probably will.
- Legal compliance: you must not use our services for anything illegal in your country or in ours.
- No harm to others: don’t attack, disrupt, or interfere with other PLAYNHOST users, our infrastructure, or the wider internet.
- Minimum age: you must be at least 13 years old to use our services. If you are under 18, you need permission from a parent or legal guardian.
3. Service Usage & Fair Use Policy
Our resources are designed for high-performance hosting, not abuse. While we do not impose arbitrary limits, usage must remain within reasonable operational levels.
- Disk space is intended solely for files and data directly related to your hosted service. Storage of unrelated files (e.g., large collections of movies, copyrighted material, backups exceeding our policy) is prohibited. Disk space is not metered and no per-server quota applies; a server that holds an unusually large share of its node’s storage will be reviewed and may be asked to reduce it.
- CPU and bandwidth usage must not negatively impact the stability of our platform. We reserve the right to take corrective actions, including throttling, suspension, or file removal, if resource usage is excessive or harmful.
- Backups are limited to 3 active backups per service and must not exceed 15 GB total per account. Additional backups must be stored externally.
- Maps and world data should be optimized for live gameplay. Large pre-generated worlds or unoptimized maps that strain performance may be restricted or removed.
4. Security
- You are responsible for all activity that occurs under your account.
- Do not share your login credentials.
- Report any suspected account compromise to us immediately.
- Attempts to exploit or gain unauthorized access to our systems will result in immediate termination without refund.
5. Payments
- Services are activated only after we receive your initial payment.
- Your plan renews automatically at the end of each billing period, and we charge the payment method saved on your account, until you cancel.
- Renewals must be paid before your service expires. Failure to pay will result in suspension, and after 45 days, termination and permanent deletion of your data.
- Chargebacks or payment disputes will result in immediate suspension of all services until resolved.
5A. PlayNHost Crew (sharing the cost of a server)
- What Crew is. Crew is a payment tool. It lets the owner of a Service invite friends to chip in money toward that one Service. It does not make anyone a co-owner, a partner or a customer of PlayNHost for that Service, and it does not create a contract between the members.
- Chip-ins are gifts. Money a member adds (a "chip-in") is a voluntary gift toward one specific server. It is locked to that server, can only be used to pay that server's renewals, and cannot be moved to another server or account, withdrawn or cashed out. Each time a member chips in, they confirm this by ticking a box.
- No refunds, one legal exception. Chip-ins are non-refundable, including when the server ends, is suspended or deleted, or when the member leaves or is removed. The one exception is your statutory right to change your mind: money that has not yet been spent on a renewal can be refunded to the card it was paid with if you ask within 14 days of paying it. The oldest money is spent first.
- The owner controls the server. The owner alone decides who joins the Crew, what access each member has and whether the Crew ends. Chipping in gives a member no right to access or control the server. PlayNHost does not mediate between members and is not responsible for disagreements about money, access or content.
- Bank disputes. If a member disputes a Crew payment with their bank or card provider instead of contacting us, that member is removed from the Crew and blocked from chipping in again, and the disputed payment is reversed in the Crew's balance. Please contact support first.
- The owner's card. If the Crew's balance is short at renewal, the owner's saved payment method is charged the difference under the normal renewal terms.
6. Refund Policy
We offer a 72-hour money-back guarantee on new service orders.
Conditions:
- Applies only to the first purchase of a new service on your account.
- Refund requests must be submitted via our client area within 72 hours of the original order time.
- Refunds are not available for renewals, add-ons already fulfilled, or services intentionally misused.
- Once a refund is issued, the related service will be terminated.
- Refunds are processed back to the original payment method where possible; otherwise, account credit may be issued.
7. Cancellations
- You may cancel your service at any time via the client area.
- It is your responsibility to cancel any recurring payment subscriptions you have set up through your payment provider.
8. Affiliates & Referrals
- Commissions apply only to referrals that result in new customers.
- Affiliate and referral programs are subject to fair use, and abuse will result in forfeiture of earned commissions.
9. Privacy
Our collection and use of your personal information is outlined in our Privacy Policy, which forms part of these Terms. Please review it to understand how we handle your data.
10. Violations & Enforcement
We reserve the right to suspend or terminate services without notice for any breach of these Terms. Depending on severity, legal action may also be taken.
11. Contact
For any questions regarding these Terms, please contact our support team via our website.
