How to answer player tickets on your Project Zomboid server

Players can ask the admins for help from inside the game. Those tickets appear on the Players page, on the Tickets tab, marked Open or Answered. Type a reply under a ticket and click Reply in game: your message goes to everyone on the server, starting with the player's name.

Read and reply

1. Open your server in the panel and click Players in the left menu.
2. Click the tab Tickets. Each ticket shows who sent it, what they wrote and whether it is Open or Answered.
3. In the box under a ticket ("Reply in game to" and the player's name), type your answer.
4. Click Reply in game. The panel says "Sent to the server".

The page explains how it works: "Players send these from the game. Reply here and your message goes to everyone on the server, starting with the player's name. To answer and close a ticket in the game itself, use the admin menu in game."

Good to know

• The reply is a server message, so everyone online sees it, as the box says: "Everyone on the server sees it." Keep private matters for a private chat in the game.
• A reply takes letters, numbers, spaces and simple punctuation, up to 200 characters, without quotes.
• The server must be running to reply: "Start the server to reply." You can still read the tickets while it is stopped.
• Replying here does not mark a ticket as answered in the game. Close it from the game's admin menu.
• With no tickets the tab says "No tickets" and "When a player asks the admins for help in game, it shows here."

More on the page: How to use the Players page of your Project Zomboid server. To message everyone without a ticket: How to send a message to everyone on your Project Zomboid server.