Support & tickets
4 articlesOpen a ticket, include what we need, follow the conversation, and claim service credit for downtime.
How to claim service credit for downtime
Step-by-step instructions, screenshots, and fixes.
How to open a support ticket
Step-by-step instructions, screenshots, and fixes.
How to track, reply to and close a ticket
Step-by-step instructions, screenshots, and fixes.
What to include in a ticket for each kind of problem
Step-by-step instructions, screenshots, and fixes.
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