How to make a ticket bot for Discord (discord.js)

A ticket bot gives members a button. Pressing it opens a private channel only that member and your staff can see. This guide builds the core of one. You need a bot token first: How to create a Discord bot and get its token.

What you need

• The Guilds intent only. No privileged intent is required.
• Permissions for the bot: Manage Channels, View Channels, Send Messages.
• The ID of your staff role. Turn on Developer Mode in Discord, right-click the role and choose Copy Role ID.

The code

index.js

```js const { Client, GatewayIntentBits, ChannelType, PermissionFlagsBits, ActionRowBuilder, ButtonBuilder, ButtonStyle, SlashCommandBuilder, REST, Routes, } = require('discord.js');

const STAFF_ROLE_ID = process.env.STAFF_ROLE_ID; const client = new Client({ intents: [GatewayIntentBits.Guilds] });

client.once('ready', async () => { const rest = new REST({ version: '10' }).setToken(process.env.DISCORD_TOKEN); const cmd = new SlashCommandBuilder().setName('ticketpanel').setDescription('Post the ticket button') .setDefaultMemberPermissions(PermissionFlagsBits.ManageGuild); await rest.put(Routes.applicationCommands(client.user.id), { body: [cmd.toJSON()] }); console.log(Logged in as ${client.user.tag}); });

client.on('interactionCreate', async (i) => { if (i.isChatInputCommand() && i.commandName === 'ticketpanel') { const row = new ActionRowBuilder().addComponents( new ButtonBuilder().setCustomId('open_ticket').setLabel('Open a ticket').setStyle(ButtonStyle.Primary)); await i.channel.send({ content: 'Need help? Press the button to open a private ticket.', components: [row] }); return i.reply({ content: 'Posted.', ephemeral: true }); }

if (i.isButton() && i.customId === 'open_ticket') { const channel = await i.guild.channels.create({ name: ticket-${i.user.username}, type: ChannelType.GuildText, permissionOverwrites: [ { id: i.guild.roles.everyone.id, deny: [PermissionFlagsBits.ViewChannel] }, { id: i.user.id, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages] }, { id: STAFF_ROLE_ID, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages] }, { id: client.user.id, allow: [PermissionFlagsBits.ViewChannel, PermissionFlagsBits.SendMessages, PermissionFlagsBits.ManageChannels] }, ], }); await channel.send(Hello ${i.user}, a member of staff will be with you soon.); return i.reply({ content: Your ticket: ${channel}, ephemeral: true }); } });

client.login(process.env.DISCORD_TOKEN); ```

Add "discord.js": "^14.16.0" to package.json. The staff role ID is read from STAFF_ROLE_ID: put it in a .env file and add the dotenv package, or type the ID into the code while you test.

Run it

Upload the files to your bot server and start it: How to host a Node.js Discord bot. In your server type /ticketpanel in the channel where members should open tickets.

Next steps

• A Close ticket button that deletes the channel after saving a transcript.
• Limit each member to one open ticket by checking for an existing channel name.
• Store tickets in a database: How to use a database with your Discord bot.