Enshrouded server world is missing or players cannot join

Almost every Enshrouded ticket is one of these.

1. The world is empty after a restart

The server loads whatever folder saveDirectory names in enshrouded_server.json. If that value changed, it made a new world. Nothing was deleted.

1. Stop the server.
2. Open the Files tab and look for the previous save folder.
3. Set saveDirectory back to that folder name.
4. Start the server and check the console.

2. The config resets itself

• Invalid JSON is the cause. If the file cannot be read, the server writes a fresh default one, which is why the name, passwords and slot count all change at once.
• Check every comma and quotation mark after an edit, and never leave a comma after the last entry in a list.
• Always stop the server before editing.

3. Players cannot join

• Check slotCount and remember that reserved slots for admins count towards it.
• Check the password matches the group they should join as.
• Confirm they are using the game port from the panel.
• Restart the server after a game update so it matches the clients.

4. The server uses a lot of memory

Enshrouded keeps a large world in memory and grows as players build. If the console shows the process being killed rather than a game error, it ran out of memory. Lower the slot count or move to a larger plan.

5. Progress was lost after a crash

• The world is written periodically and on a clean shutdown. A hard kill can cost the time since the last write.
• Use Stop rather than Kill and give it time to finish.
• Download a copy of the save folder before any big change.

Open a ticket from Support in the Client Area with the last 50 lines of console output and the save folder name you expect to load.