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FAQ

Got questions? Find clear answers to the most common topics about server setup, billing, mods, and more all in one place.

GENERAL icon

GENERAL

All general questions are listed here.

How long does setup take?
Instant delivery. As soon as payment clears, we auto‑deploy your server and send your panel login + IP typically in under a minute. (On rare occasions, anti‑fraud checks from your payment provider can delay this.)
Can I change player slots?
Yes. Adjust slots anytime from the control panel. Player slots don’t directly limit performance choose a plan based on CPU/RAM needs. Extremely high slot counts on small plans may affect gameplay.
Can I transfer my existing server to PlayNHost?
Absolutely. We migrate most servers free no “first X days” limit. Provide SFTP access or a downloadable backup and we’ll copy files, boot‑test, and verify. Very large servers or complex setups may incur a small one‑time fee (quoted upfront).
Do I need to port forward?
No. We provide a public IP (and port where required). Share the ip:port with friends and join. (For Bedrock, default port is 19132/UDP unless you change it.)
Can I upgrade or downgrade my server after ordering?
Upgrades take effect instantly with pro‑rated billing. Downgrades apply at your next renewal to protect data. If you need it sooner, open a ticket and we’ll help safely downsize.
Why can’t I connect to my server?

Try this quick checklist:

  1. Make sure the server is online in the panel.
  2. Use the exact IP:port shown in Overview.
  3. Match your game version/modpack/loader.
  4. Check allowlist/whitelist and that you’re added.
  5. Open the console for errors on startup.
  6. Check our status page for maintenance.
  7. Bedrock: ensure the correct UDP port and, if using Geyser, that it’s configured. Still stuck? Open a ticket with the last 50–100 lines of console output.
I can’t login! What do I do?
Use Forgot Password on the login page, then check spam for the reset email. Confirm you’re using the right account email. If you’ve lost 2FA, use recovery codes or contact support to verify ownership.
Are the servers DDoS protected?
Yes always on L3/L4 mitigation at every location with game‑aware filtering. It’s included at no extra cost.
GETTING STARTED icon

GETTING STARTED

Everything you need to order, activate, and connect to your server fast.

How fast is setup after I order?
Instant your server starts provisioning as soon as payment clears. You’ll receive an email with your panel login and server details within minutes.
Which control panel do you use?
[PlayNHost Panel (powered by Pterodactyl/Custom)] with one‑click installs, console access, file manager, backups, and SFTP.
Do I need to port‑forward?
No. We provide a public IP (and port where required). Just share it with your friends and join.
Can I import an existing server?
Yes. Upload your world/files via the file manager or SFTP. For full migrations, our team can help move your server for free on eligible plans see Migrations below.
What games do you support?
Minecraft (Java/Bedrock), ARK: Survival Ascended, Palworld, Valheim, Rust, Project Zomboid, and more. See the full list on the Game Library.
PLANS & UPGRADES icon

PLANS & UPGRADES

Choose a plan now and change it any time. Upgrades are instant, downgrades are safe, and you only pay for what you use.

Can I change my plan later?
Yes. You can upgrade or downgrade at any time from the client area.
How do upgrades and downgrades work?
Upgrades apply immediately and you pay a pro-rated difference. Downgrades usually apply at your next renewal to protect data, but we can help sooner on request.
Can I switch server location?
Yes. You can request a relocation between available regions. Your IP and port will change after the move.
Do you offer dedicated IPs?
Available as an add-on for games that benefit from it. Most games work perfectly with a shared IP and unique port.
Is there a free trial?
We do not offer a trial, but we provide a 72-hour money-back guarantee on new orders.
SERVER MANAGEMENT icon

SERVER MANAGEMENT

Everything you need to run your server: console, file manager, SFTP, backups, schedules, and one-click installs.

Where do I find my IP and port?
In the panel Overview page for your server. Copy the IP and include the port when the game requires it.
How do I upload or download files?
Use the built-in file manager or connect via SFTP with the credentials shown in the panel.
Can I schedule restarts or tasks?
Yes. Use Schedules in the panel to set automated restarts, commands, and backups.
Do you support one-click installs and mod managers?
Yes. Install popular modpacks and frameworks in one click, or upload your own custom pack.
Can I create additional users?
Yes. You can add subusers with granular permissions from your server settings.
PERFORMANCE & HARDWARE icon

PERFORMANCE & HARDWARE

High-clock CPUs, NVMe storage, and modern memory deliver smooth gameplay with consistent tick and low latency.

What hardware do you use?
High-performance AMD or Intel CPUs, fast NVMe SSDs, and modern DDR4 or DDR5 memory. We monitor nodes and do not oversell CPU.
Will my server lag?
Most servers run smoothly out of the box. If you see low TPS or high ping, we can help optimize plugins or mods and recommend the right plan.
Is storage unlimited?
Storage is unmetered with fair use. Excessive backup archives or cache files may be limited by policy.
Do you isolate noisy neighbors?
Yes. We track resource spikes and isolate problematic workloads to protect your performance.
NETWORK & LOCATIONS icon

NETWORK & LOCATIONS

Pick the region closest to your players for the best ping. All locations include DDoS protection.

Where are your servers located?
We host in North America, Europe, and Asia-Pacific. The exact list may change as we add capacity. You can choose a region at checkout.
Do you have DDoS protection?
Yes. Always-on network level protection with automatic filtering is included at every location.
What ping should I expect?
Typically under 20–40 ms for players in the same region. Use our latency test page for the most accurate result.
SECURITY & BACKUPS icon

SECURITY & BACKUPS

Container isolation, access control, and automated backups keep your data safe and recoverable.

How is my data protected?
Each server runs in an isolated container. Staff access is limited and audited. Network security and DDoS protection are always enabled.
Do you keep automatic backups?
You can schedule backups in the panel. We keep disaster recovery snapshots for a short retention window, but your scheduled backups take priority.
Can I back up to remote storage?
Yes. Use the backup scheduler and connect your preferred remote storage if you need off-site copies.
MODS, VERSIONS & CROSS-PLAY icon

MODS, VERSIONS & CROSS-PLAY

Run the versions and mod loaders you love. Switch safely with backups and one-click installers.

Can I run mods or plugins?
Yes, if the game supports them. For Minecraft we support Paper, Purpur, Forge, Fabric, Quilt, Spigot, and popular modpacks.
How do I change versions?
Stop the server, choose a version or loader in the panel, and start it again. Always make a backup before changing versions.
Do you support Java and Bedrock cross-play?
Yes, with Geyser and Floodgate. Follow our setup guide for the best results.
MIGRATIONS icon

MIGRATIONS

Bring your server to PlayNHost without the hassle. We can do the transfer or you can upload files yourself.

Can you move my server from another host?
Yes. We migrate servers for free with no time limit. Share SFTP access or a downloadable backup and we will copy files and boot test.
Are there fees for very large servers?
Transfers that are extremely large or complex may require a one-time fee. We will quote the cost before doing any work.
What do you need from me?
Access to your old host’s panel or SFTP, or a link to a complete backup. We handle the rest.
TROUBLESHOOTING icon

TROUBLESHOOTING

Quick checks solve most issues. If you need help, send recent console logs and we will jump in.

Why can’t I connect to my server?
Confirm the server is online, use the exact IP and port, match your game version or modpack, check the allowlist, and review the console for errors.
My TPS is low or ping is high. What can I do?
Update plugins or mods, remove heavy tasks, pre-generate worlds, adjust view distance, and consider a plan with more CPU headroom.
I lost files. Can you restore them?
If backups exist within retention we can restore them. Otherwise recovery is not guaranteed, so enable scheduled backups.
POLICIES icon

POLICIES

Clear rules keep servers stable and fair. Read our terms before launching large or unusual workloads.

What is your Fair Use policy?
It prevents a single server from degrading node performance. Excessive backups, cache files, or abusive workloads may be limited.
Can I host non-game services?
Game servers only on standard plans. Use VPS or dedicated plans for other workloads.
Do you allow illegal or harmful content?
No. We prohibit illegal content, network abuse, doxxing, malware, and cheating marketplaces.
SUPPORT icon

SUPPORT

Real people, real help. We answer tickets around the clock and offer optimization help when you need it.

When is support available?
We provide 24/7 ticket support. Response times vary by queue but we aim to reply quickly.
Do you have setup guides?
Yes. Our documentation covers installation, mods, backups, and optimization for each game.
Can you help optimize my server?
Yes. We offer free basic tuning and paid in-depth optimization for large or complex setups.
DATA RETENTION & CANCELLATION icon

DATA RETENTION & CANCELLATION

You are in control. Cancel anytime, keep backups, and know what happens to data after your service ends.

How do I cancel?
Cancel from the client area before the renewal date to avoid future charges.
How long do you keep my data after cancellation?
We retain data for a short window for recovery requests, then purge it permanently. Download backups before you cancel.
Can I recover data after deletion?
No. Once purged it is not recoverable. Keep local backups of anything important.
CONTACT icon

CONTACT

Reach the right team fast for billing, technical help, or abuse reports.

How do I contact support?
Submit a ticket from the client area or the support page. Include your server name and recent console logs for faster help.
Do you have a Discord?
Yes. Join our community on Discord for tips, updates, and quick questions.
Where do I report abuse or DMCA?
Send details to our abuse channel via the support page. Include logs or links so we can investigate quickly.

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